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Lacnova
Contact

Talk to a human

No chatbot, no ticket maze. Tell us the job you keep repeating and we will tell you honestly whether we can help yet.

We use what you send only to reply. See the privacy policy.

General

Anything that does not fit the other boxes.

hello@lacnova.com

Support

Something broken, or an account you cannot get into.

support@lacnova.com

Security

Found a vulnerability? Tell us here first — see the disclosure policy.

security@lacnova.com

Where we are

Lacspace is an Asia-based company serving customers worldwide, so we cover most time zones between us. Written questions get written answers — usually the same working day.

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A support conversation where a person replies
What happens next

A person reads it, and a person replies

No ticket queue to escalate out of. Technical questions go to someone who can answer them properly, usually within one working day.

  • Support is the same whichever plan you are on.
  • Security reports get an acknowledgement within two working days.
  • If we cannot help yet, we will say so rather than book a call.
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Getting a useful answer

Tell us the job, not the feature

The fastest replies come from messages that describe the chore you are trying to stop doing. We will tell you which tool fits, or that none does yet.

  • What you repeat, how often, and who does it today.
  • What "done" looks like when it works.
  • Anything it has to fit alongside.
A team sharing one workspace across several tools
Partnerships

Building something we should plug into?

If you resell, integrate or build on top of tools like these, say so in the form. The API is public and we are happy for it to disappear inside someone else's product.

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Security reports

Found a vulnerability? Tell us first

Report it in good faith and we will not come after you — we will acknowledge within two working days, credit you when the fix ships, and agree a disclosure date with you.

  • Use your own account and test data only.
  • No denial of service, spam or social engineering.
  • Normally 90 days before publishing.
A globe with connections reaching every region
Where we are

Asia-based, globally available

We are spread across enough time zones that a written question rarely waits overnight, and the platform itself has no regional restrictions at all.

Three steps completing in sequence: sign up, pick a tool, run it
Prefer to just try it?

You do not need to talk to us first

Every tool has a free tier and there is no demo gate. If the product answers your question faster than we can, use the product.

Or skip the form entirely

Create an account, open a tool, and see whether it does what you need.