Refund & Cancellation Policy
Last updated
In plain words
Cancel any plan yourself, at any time. If a paid plan did not work as described, tell us within 14 days and we will refund it.
1.Cancelling
Every paid plan can be cancelled from the dashboard, without contacting anyone. Cancellation takes effect at the end of the period you have already paid for; you keep access until then.
Cancelling one tool does not affect the others on your account.
2.Refunds
If a paid plan does not do what we said it does, contact us within 14 days of the charge and we will refund it in full.
Outside that window we do not usually refund a period already used, because a free tier exists on every tool specifically so you can evaluate it before paying.
3.When we refund without being asked
- We retire a tool you are paying for — pro-rata refund for the unused period.
- You were charged twice for the same period.
- A sustained outage made a paid tool unusable for a significant part of the period.
4.How refunds are paid
To the original payment method, within 10 working days of approval. Your bank may take a few days more to show it.
Write to hello@lacnova.com and a person will reply.
Questions about this policy?
Write to hello@lacnova.com and a person will answer. If something here is unclear, that is a fault in the writing, not in you.