Security & Responsible Disclosure
Last updated
In plain words
Tell us about a vulnerability before you tell anyone else, give us reasonable time to fix it, and we will not come after you.
1.Reporting a vulnerability
Email security@lacnova.com with enough detail to reproduce the issue — the URL or endpoint, the steps, and what you were able to access.
We acknowledge reports within 2 working days, give an assessment within 10, and keep you updated until it is resolved.
2.Our commitment to you
- We will not pursue legal action against research conducted in good faith under this policy.
- We will credit you when the fix ships, unless you would rather stay anonymous.
- We will tell you when it is fixed, and agree a disclosure date with you.
3.What we ask
- Use only your own account and test data.
- Do not access, modify or delete data belonging to anyone else.
- No denial of service, spam, social engineering or physical attacks.
- Give us reasonable time — normally 90 days — before publishing.
4.How we protect the platform
- Passwords hashed with bcrypt; never stored or logged in readable form.
- Short-lived access tokens with rotating refresh tokens, stored only as hashes.
- Reuse of a revoked refresh token signs out every session for that account.
- Input validated at the boundary, rate limits on every endpoint, and TLS everywhere.
Questions about this policy?
Write to hello@lacnova.com and a person will answer. If something here is unclear, that is a fault in the writing, not in you.