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Lacnova

Security & Responsible Disclosure

Last updated

In plain words

Tell us about a vulnerability before you tell anyone else, give us reasonable time to fix it, and we will not come after you.

1.Reporting a vulnerability

Email security@lacnova.com with enough detail to reproduce the issue — the URL or endpoint, the steps, and what you were able to access.

We acknowledge reports within 2 working days, give an assessment within 10, and keep you updated until it is resolved.

2.Our commitment to you

  • We will not pursue legal action against research conducted in good faith under this policy.
  • We will credit you when the fix ships, unless you would rather stay anonymous.
  • We will tell you when it is fixed, and agree a disclosure date with you.

3.What we ask

  • Use only your own account and test data.
  • Do not access, modify or delete data belonging to anyone else.
  • No denial of service, spam, social engineering or physical attacks.
  • Give us reasonable time — normally 90 days — before publishing.

4.How we protect the platform

  • Passwords hashed with bcrypt; never stored or logged in readable form.
  • Short-lived access tokens with rotating refresh tokens, stored only as hashes.
  • Reuse of a revoked refresh token signs out every session for that account.
  • Input validated at the boundary, rate limits on every endpoint, and TLS everywhere.

Questions about this policy?

Write to hello@lacnova.com and a person will answer. If something here is unclear, that is a fault in the writing, not in you.